Customer Support Representative

LocalCoinSwap is looking to hire a Customer Support Representative!

We are looking for a highly motivated and well-organized customer support rep to join our growing international team. This role requires providing customer support to platform users and traders. Working days are flexible however please note that weekend work will be required.

Have other skills you think could benefit the team? Be sure to let us know when you apply! At LocalCoinSwap we encourage team members to make the most of their skills and explore their interests as together we build the best P2P marketplace possible.

This position is 100% remote & all time zones will be considered.

Responsibilities:
- Responding to customer support queries across various channels and ensuring user satisfaction
- P2P trade dispute resolution
- To provide service excellence so as to develop and maintain customer loyalty.
- Assisting the team with any other ad hoc tasks assigned. This may include product testing, translations, etc.

Requirements:
- Must be fluent in English - an additional language a plus
- Must have 1+ years of experience in customer service/community management/communication/similar
- Must have excellent written and oral communication skills
- Basic understanding of cryptocurrency - understanding what private keys are and using a blockchain explorer to check transactions
- Preferable to have experience buying and selling cryptocurrency peer-to-peer though not required.

Benefits:
- Work in a diverse & inclusive team
- Room to grow & expand your skills
- 100% remote working
- Get paid in Bitcoin

About LocalCoinSwap:
LocalCoinSwap is a P2P cryptocurrency exchange that allows anyone to buy and sell BTC, ETH, DOT, KSM, Stablecoins, and more with your local currency. Users can buy and sell crypto using over 300 payment methods including cash, bank transfer, Venmo, gift cards, PayPal, and more.